Check-In
Where: Island Resort Management, 210 LeMoyne Drive
When: Check-In time is 2:00 p.m. Central Time. Note: Check -in begins at listed times, but cannot be guaranteed. Property must be cleaned prior to release of keys for occupancy.

Check-Out
Where: Island Resort Management, 210 LeMoyne Drive
When: Check- out time is 10:00 a.m. Central Time on the day of departure.
Responsibilities: Upon check- out, we ask our guests to leave their home in the same general condition as it was found. Departure responsibilities include the following: remove linens from beds and begin laundry, wash towels, wash dishes, dispose of all trash in proper street side containers.

Trash Pickup
Place trash in outside receptacle, and leave by the road for curbside pick-up. Refer to instructions in your rental property for the day and location of collection.

Length of Rental
Most rentals require a minimum stay of seven days during the summer season, for most holidays, and for the annual Deep Sea Fishing Rodeo. Weekly reservations run Saturday - Saturday. Reservations for shorter periods of time may be made, depending upon property availability and approval. Contact our office for information about specific properties and dates.

Monthly Rentals (28 days)
Some properties are available for monthly rentals, for a 28-day period in the same month, during the mid and low seasons.

Rental Occupancy and Age Requirements
Each property indicates the number of occupants allowed in a property at any one time. Exceptions are made for children age 5 and younger.

An atmosphere conducive to quiet enjoyment of guests in surrounding accommodations must be maintained.

Only adults of age twenty-one (21) or older may contract for rental. Identification and proof of age may be requested.

Weddings, wedding receptions and other large gatherings are not permitted in our houses.

Sales Tax & Tourist Development Tax
Rental rates are subject to 4% state, 2% county and 5% local lodging tax.

Payment Schedule
1/2 of the Total is due 45 days prior to arrival or reservation will be cancelled. Your balance is due upon arrival. If you wish, you may pay in advance to speed up check-in process. We gladly accept Master Card, Visa, American Express, Discover Cash, Traveler's Checks, Money Order and Cashier's Checks or Personal Checks. If check is returned tenant agrees to pay any cost of collection including attorney fees. All rates are subject to an 11% lodging tax, cleaning fee, processing fee, and damage waiver.

Damage Waiver
All reservations include a $40 non-refundable damage waiver fee. This fee covers the cost of reported accidental loss or damage to the rental property and/or its content up to and not exceeding $400. The damage waiver does not cover intentional damage, willful misconduct, unauthorized pets, excessive cleaning required at check-out, or fines imposed due a violation of state, county, or federal law or homeowner association regulation. Management requires a valid credit card number on file. Damages must be reported prior to check out for waiver to apply. Management will notify guest in writing of any excess damage or cleaning and credit card will be charged. By signing this contract, guest acknowledges understanding of this policy.

Cancellations and Reservation Changes
Cancellation period is 45 days prior to your arrival. Refunds of deposits and/or prepaid rent less the $25 reservation fee will be given outside the 45 day mark. If cancellation occurs less than 45 days prior to arrival any prepaid rent will be forfeited unless CSA Travel Insurance has been purchased.

CSA Travel Protection Insurance
Island Resort Management strongly recommends purchasing Travel Protection Insurance to protect your vacation investment. Unless you decline CSA Travel Protection Insurance will be added automatically to your total reservation balance at the time of booking. The cost is 6.5% of the total charges. CSA information is included with your contract. You may decline coverage by initialing where indicated on the contract. If you decline coverage, your final balance will be adjusted accordingly. You may decline coverage when booking online. CSA Travel Protection insurance may be purchased up to 24 hours before arrival. Coverage cannot be purchased when balance is paid in full or in the event that a tropical system becomes a named storm. If you choose not to purchase CSA Travel Protection Insurance, no refunds will be given in the event that you cannot complete your vacation plans.

Grills
Grills are provided at most units. Use of grills on wooden decks, porches, balconies, or under properties is prohibited except in cases of owner placement. Guest will be responsible for any damage caused from grill use.

Linens
Linens will be provided at all properties. This includes one bath set per person and one sheet set per bed.

Hurricane Evacuation and Refunds
In the event of a MANDATORY EVACUATION due to hurricanes, tropical storms, or other potential disasters, you are required by state law to evacuate the property. No refunds will be given for non-arrivals or early departures due to mandatory evacuations unless CSA Travel Protection coverage has been purchased prior to your arrival.

Important Information
Rate changes: Rates, descriptions, furnishings, and availability are subject to change WITHOUT NOTICE. We are not responsible and cannot give refunds for changes by individual property owners.
Property Substitution: Substitution of comparable properties may be made without notice or liability should your reserved property become unavailable for rent.
You may choose a comparable available property at the published rate or receive a refund of monies paid. Exclusion: Including, but not limited to, Island evacuation or other storm related occurrence.
We are not responsible for items left in properties, however, if items are located we will return them with a shipping charge.
Locked owner's closets are not included for guests' use.
For liability reasons, keys cannot be released to prospective guests to view properties. When possible, one of our customer service representatives will accompany the prospective guests to a property. Please call our office for an appointment (251) 861-6121
Properties for Sale may be shown during your visit. We make every effort to schedule the showing at a convenient time.
We are not responsible for errors in price or description that occur in printing.
Island Resort Management, LLC has a contractual relationship with property owners. We act as their agents, and we treat all parties (owners and guests) honestly, fairly, and in good faith. We reserve the right not to refund deposits, refuse rentals, or discontinue occupancy, if in our opinion; a renter is detrimental to the property. Any reservation obtained under false pretense will be subject to forfeiture.

Maintenance & Housekeeping
A cleaning fee is added at the time of the reservation. This fee varies according to property. Please report all maintenance or housekeeping issues promptly.

Pets
Pet friendly properties are indicated. There is a $100 non-refundable pet fee per pet.
Pets found in a non-pet property will result in your immediate eviction with NO REFUND of rent. EXCEPTIONS WILL BE MADE FOR SPECIAL NEEDS AND SEEING EYE DOGS, AS OUTLINED BY LAW. Evidence of pets in a non-pet property found after check-out will result in loss of deposit.

Pool Availability
Pools are available for our guests renting condos or properties in DeSoto Landing. Other guests are welcome to use the public pool at the Isle Dauphine Country Club for a small fee.

Power, Cable, and Water Outages
We occasionally experience outages that are beyond our control. No refunds will be given any power, water or cable outages.

Telephones
Phones are available in most properties. The number will be given to you at check-in. Please note that cell phone service may be limited in some areas of the Island.

Reservation Processing Fee
A non-refundable reservation-processing fee of $25 is added to all reservations at the time the reservation is booked.